Refund policy

We offer a free shipping, 14-day return policy for non-customised items for a full refund from any European country. If the item had to undergo customs returning to Italy, these fees will be detracted from the total refund. Accordingly, for any extra-EU return the refund will equal: total price minus Italian customs and duties.

We do not offer refunds for customised items. If there is any issue with the custom jewellery you purchased please contact us and we will do our best to find a solution.

To return an item, we recommend contacting us within 3 days of receiving it. All returned items must comply with the following:

• returned unused and unworn, in the same condition they have been received in.
• returned in their original package with all the original documentation.
• Earrings may not be tried on for hygiene reasons.
• Our bigger pieces come with a bright red thread that works as a “tag”, if it has been removed or its position significantly changed, we will not accept the return.

If you wish to return an item, please contact us at contact@lalucegioielleria.com with your name, address and order number. We will provide a free return shipping label and a link to schedule a convenient time for our courier to collect the package from your address.

Once we receive the item, it will be inspected. If it meets all the requirements, we will proceed to a refund. Please allow up to 7 working days for the refund.